We expect to be held to a standard. If something has gone wrong, or could be done better, we want to hear about it.
To raise a concern, speak with the dosing pharmacist on duty, or write to the proprietor on the published channel. We acknowledge feedback in writing within 5 business days and respond substantively within 20 business days.
Escalation. You can raise a concern with an independent body at any time. You do not need our permission, and you do not have to raise it with us first.
- Health Complaints Commissioner (Victoria) handles complaints about the health service you received. Phone 1300 582 113 or see hcc.vic.gov.au.
- AHPRA and the Pharmacy Board of Australia handle concerns about the conduct, performance or health of a registered pharmacist. AHPRA manages notifications on behalf of the Pharmacy Board. Phone 1300 419 495 or see ahpra.gov.au.
- Medicines and Poisons Regulation, Victorian Department of Health handles concerns about the pharmacotherapy service and the handling of controlled medicines.
- Office of the Australian Information Commissioner (OAIC) handles concerns about how your personal or health information has been used. Phone 1300 363 992 or see oaic.gov.au.
Our Privacy and confidentiality page has more on information-handling concerns, and the Accessibility page covers access barriers.
A structured feedback form launches in a subsequent release.