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Pharmacy service pathway

Pharmacotherapy

Pharmacotherapy is a prescriber-authorised opioid dependence treatment pathway. At this pharmacy, trained pharmacists support supervised dosing, staged supply, takeaway arrangements, transfer continuity, long-acting injectable pharmacotherapy where prescribed, and take-home naloxone supply with overdose-response education.

Two ways to use this hub:

  • If you are a patient or supporting one, the patient section covers starting, transferring, what visits are like, cost, and naloxone.
  • If you are a prescriber or a clinician at an AOD or mental-health service, the prescriber section covers our capability, current capacity, the referral pathway, and our communication standard.

Service pathway

One pathway, two front doors, no guesswork.

The interface is built around what people actually need to decide next: whether the pharmacy can place the patient, what information is needed, and which support pathway sits outside the pharmacy.

  1. Step 1

    Check fit and timing

    Call before starting, transferring or visiting so the pharmacist can confirm the safest next step.

  2. Step 2

    Bring the essentials

    Bring photo ID, Medicare details and the current prescription or transfer information where available.

  3. Step 3

    Use the side-counter workflow

    Dosing and injectable appointments happen at the semi-private side counter, separate from the retail queue, with only the required team involved.

Need a human check?

Call named dosing pharmacist before sending the patient in.

03 9364 7133

Service contact

Call the dosing pharmacist

Confidential service questions are handled during dosing hours: Mon-Wed: 8:00 AM to 5:00 PM · Thu-Fri: 8:00 AM to 7:00 PM · Sat: 9:00 AM to 4:30 PM · Sun: 10:00 AM to 4:30 PM.