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Clinical services

Clinical services

Pharmacy-owned clinical services at Priceline Pharmacy Sunshine Marketplace, organised around clear next steps, privacy, governance and referral pathways.

Each service below is a pharmacy-owned clinical service offered at this site. The directory is organised around practical decisions: what we can do here, what needs a prescriber or external service, and what to do next.

External supports sit on the resources page as neutral wayfinding. They are not endorsements and they are not part of the pharmacy.

Service architecture

A service map for real pharmacy decisions.

The directory now shows the moment each service supports and the route through the pharmacy, so patients and clinicians can act without decoding internal pharmacy language.

Flagship pathway

Pharmacotherapy

Prescriber-authorised pharmacotherapy support with supervised dosing, staged supply, takeaway management and long-acting injectable administration where prescribed.

Best moment

Start, transfer or maintain treatment with a pharmacy team that coordinates with the prescriber.

Route

Patient and prescriber pathways with live capacity and direct pharmacist contact.

Open pathway

Take-home naloxone

Free take-home naloxone through the government program, with brief overdose-response education.

Best moment

Prepare for overdose response without needing an appointment.

Route

Ask at the pharmacy or call the dosing pharmacist before visiting.

Open pathway

Blood-borne virus support

Hepatitis C and B and HIV awareness, testing pathways, and warm referral to specialist liver and sexual-health services.

Best moment

Find confidential testing and specialist support pathways.

Route

We provide awareness information and route you to external clinical services.

Open pathway

Harm reduction

Non-judgemental harm-reduction counselling, overdose prevention, safer-use information, wound-care guidance, and referral.

Best moment

Talk through practical risk reduction without needing to disclose more than you want to.

Route

Short in-pharmacy discussion, then referral where specialist help is needed.

Open pathway

Medication management

MedsCheck and Diabetes MedsCheck, Webster-pak dose administration aids (DAA), Home Medicines Review referral, staged supply, and prescriber coordination.

Best moment

Make everyday medicines easier to understand, pack, check and coordinate.

Route

Book or ask in store. We coordinate with the prescriber where required.

Open pathway

Health checks

Blood pressure, blood glucose and HbA1c, and general health assessment by trained pharmacy staff.

Best moment

Check key health markers and decide whether a GP follow-up is needed.

Route

Walk in where capacity allows, or call ahead for timing.

Open pathway

General dispensing

Full prescription service with counselling, including PBS Section 100 Highly Specialised Drugs.

Best moment

Fill prescriptions, clarify instructions and coordinate ongoing supply.

Route

Bring the prescription or ask us to help arrange transfer from another pharmacy.

Open pathway

Sharps disposal

A free community sharps-disposal point for safe return of needles, syringes and lancets, kept out of household and public waste.

Best moment

Dispose of used needles, syringes or lancets safely instead of putting them in household rubbish.

Route

Bring sharps in a sealed puncture-resistant container and hand them to the counter. Free, and no questions asked.

Open pathway

Service pathway

One pathway, two front doors, no guesswork.

The interface is built around what people actually need to decide next: whether the pharmacy can place the patient, what information is needed, and which support pathway sits outside the pharmacy.

  1. Step 1

    Check fit and timing

    Call before starting, transferring or visiting so the pharmacist can confirm the safest next step.

  2. Step 2

    Bring the essentials

    Bring photo ID, Medicare details and the current prescription or transfer information where available.

  3. Step 3

    Use the side-counter workflow

    Dosing and injectable appointments happen at the semi-private side counter, separate from the retail queue, with only the required team involved.

Need a human check?

Call named dosing pharmacist before sending the patient in.

03 9364 7133

Service contact

Call the dosing pharmacist

Call before sending a patient, transferring care, checking availability or asking which pathway fits the situation.