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Resources

Resources and support

External services and resources for patients, families and prescribers, provided for wayfinding only, not endorsements and not affiliated.

These are external services and resources, provided for wayfinding. They are not the pharmacy's services and we do not endorse or take fees from any of them. Use them to find a prescriber, get specialist hepatitis or HIV care, find AOD or mental-health support, or reach a crisis line.

If you cannot find what you need or want to talk it through, call the dosing pharmacist. we will help you find a next step.

Filtered wayfinding

Search by audience, service type or category without scanning every link.

Neutral by design

External services are labelled as wayfinding only, not endorsements or pharmacy services.

Fast escalation

Crisis, AOD, prescriber, BBV and mental-health pathways stay visible from one page.

GPs and services

Finding a prescriber without guessing.

These are external wayfinding pathways. They are not endorsements and availability can change. Patients still need an authorised prescriber before pharmacy supply.

DirectLine

A statewide AOD line and service finder that can help patients locate intake, assessment and treatment pathways by suburb or postcode.

Open service finder

North West Melbourne Pharmacotherapy Network

The local network supports GPs, pharmacists, practice staff and AOD clinicians across the North West Melbourne catchment.

Open network page

Victorian pharmacotherapy networks

Department of Health information for prescribers, pharmacy suppliers and the Victorian Area-Based Pharmacotherapy Networks.

Open health.vic

Showing 29 of 29

  • DirectLine

    Patients

    Victoria's 24/7 alcohol and other drug counselling, information and referral line, with a service finder searchable by suburb or postcode.

    directline.org.au1800 888 236Verified January 2026
  • National Alcohol and Other Drug Hotline

    Both

    Free and confidential advice and referral, connecting to the service in your state or territory.

    health.gov.au1800 250 015Verified January 2026
  • Victorian pharmacotherapy prescriber information

    Both

    Victorian Department of Health information on accessing pharmacotherapy and finding an authorised prescriber (GP or nurse practitioner).

    health.vic.gov.auVerified January 2026
  • Pharmacotherapy Area-Based Network (PABN)

    Both

    Victorian network structure that supports clinicians, referral pathways, training and local service coordination.

    pabn.org.auVerified January 2026
  • North West Melbourne Pharmacotherapy Network

    Prescribers

    Local network for GPs, pharmacists, practice staff and AOD clinicians across the North West Melbourne catchment.

    cohealth.org.auVerified January 2026
  • RACGP: Medication-Assisted Treatment of Opioid Dependence (MATOD)

    Prescribers

    The Royal Australian College of General Practitioners training and guidance pathway for opioid-dependence prescribing.

    racgp.org.auVerified January 2026
  • Victorian policy for maintenance pharmacotherapy

    Prescribers

    Current Victorian Department of Health policy and supporting resources, including the take-away dose appropriateness checklist.

    health.vic.gov.auVerified January 2026
  • Turning Point

    Prescribers

    National addiction treatment, education and research centre. Clinical resources and professional education.

    turningpoint.org.auVerified January 2026
  • Victorian Opioid Management ECHO

    Prescribers

    Weekly case-based addiction-medicine discussion forum facilitated by St Vincent’s, supporting clinicians who manage opioid dependence.

    svhm.org.auVerified January 2026
  • SafeScript

    Prescribers

    Victoria's real-time prescription monitoring system for monitored medicines. Mandatory clinical-decision support.

    safescript.vic.gov.auVerified January 2026
  • Burnet Institute

    Both

    Medical research and public-health institute focused on hepatitis, HIV and blood-borne viruses, with community programs and harm-reduction research.

    burnet.edu.auVerified January 2026
  • Hepatitis Victoria

    Both

    Information, support and a helpline for viral hepatitis, including testing and treatment pathways.

    hepvic.org.au1800 703 003Verified January 2026
  • EC Partnership (Eliminate Hepatitis C)

    Both

    A partnership advancing community-based hepatitis C treatment and elimination, with care models and resources for clinicians.

    ecpartnership.org.auVerified January 2026
  • Thorne Harbour Health

    Both

    HIV and sexual-health support, testing and counselling, including for people who use drugs.

    thorneharbour.org(03) 9865 6700Verified January 2026
  • Melbourne Sexual Health Centre

    Both

    Free, confidential sexual-health and HIV testing and treatment. No referral required.

    mshc.org.au(03) 9341 6200Verified January 2026
  • cohealth (western metro)

    Patients

    Community health services across Melbourne’s west, including AOD support, harm reduction and primary care.

    cohealth.org.auVerified January 2026
  • Uniting ReGen

    Patients

    AOD treatment, counselling, withdrawal and residential rehabilitation services across Victoria.

    unitingvictas.org.auVerified January 2026
  • Harm Reduction Victoria

    Patients

    Peer-based organisation supporting people who use drugs. Education, advocacy, peer naloxone training and community.

    hrvic.org.auVerified January 2026
  • PAMS — Pharmacotherapy, Advocacy, Mediation and Support

    Patients

    A peer-run advocacy, mediation and support service for people on opioid pharmacotherapy, run through Harm Reduction Victoria. Help with pharmacy or prescriber issues, and a peer voice on your side.

    hrvic.org.auVerified January 2026
  • Take Home Naloxone Program

    Both

    Australian Government program providing free naloxone to people at risk of, or likely to witness, an opioid overdose.

    health.gov.auVerified January 2026
  • Penington Institute / COPE

    Both

    Overdose prevention education, naloxone access and the Community Overdose Prevention and Education program.

    penington.org.auVerified January 2026
  • Lifeline

    Both

    24/7 crisis support and suicide prevention by phone, text and online chat.

    lifeline.org.au13 11 14Verified January 2026
  • Suicide Call Back Service

    Both

    Free 24/7 phone and online counselling for anyone affected by suicidal thoughts, including carers and people bereaved by suicide.

  • SuicideLine Victoria

    Both

    Victorian 24/7 telephone and online counselling for suicide prevention, self-harm and crisis support.

    suicideline.org.au1300 651 251Verified January 2026
  • 13YARN

    Both

    A 24/7 crisis support line for Aboriginal and Torres Strait Islander people, answered by Aboriginal and Torres Strait Islander Lifeline-trained crisis supporters.

    13yarn.org.au13 92 76Verified January 2026
  • 1800RESPECT

    Both

    National 24/7 counselling, information and referral for family, domestic and sexual violence.

    1800respect.org.au1800 737 732Verified January 2026
  • Family Drug Help

    Both

    Support, information and a 24/7 line for families and carers of someone using alcohol or other drugs.

    sharc.org.au1300 660 068Verified January 2026

Service contact

Could not find the right support?

Call the dosing pharmacist and we will help identify the next appropriate service pathway.