Ten counter languages
English, Vietnamese, Arabic, Bengali, Chinese, Turkish, Greek, Macedonian, Filipino and Assyrian, every day, all dosing hours.
Multilingual counter
Ten languages on the counter.
The Sunshine catchment is one of the most linguistically diverse in Melbourne. The pharmacy team speaks ten languages directly, and for any other language we book a free interpreter through TIS National (131 450). The translation widget at the top right of every page renders the whole site in 50 languages.
Free TIS interpreter
For any other language, we book a free phone interpreter through TIS National (131 450). The pharmacy covers the call.
Full page translation
The top-right widget translates this entire site into 50 languages via Google Translate. Clinical terms can be verified with the pharmacist in English at the counter.
Same staff, same shift
Mina, Sam and Wenly rotate across a two-week cycle. The same hand-over names recur week after week, in the language you speak.
Support workers welcome
If you bring a support worker, family member or interpreter with you, the side-counter workflow is designed to include them.
Counter conversation, not chrome
The clinical conversation that matters happens at the counter in the language you speak, not as a translated form.
How it works
Three steps, no surprises.
- Step 1
Tell us your language
Phone or walk in. The dosing pharmacist will check whether a counter language match is available that shift.
- Step 2
If not, we book an interpreter
Free, by phone, through TIS National. Usually within five minutes.
- Step 3
You speak in your language
The clinical conversation, the SafeScript explanation, the dosing instructions, all in your language.
SafeScript
Checked at every relevant supply
Reply window
≤ 2 business hours
Open
Mon–Sun, including evenings
Languages
Ten on the counter
Frequently asked
Common questions, answered honestly.
Can't find what you need? Phone the dosing pharmacist, that's always the quickest answer.
Next step
Phone the pharmacy, that's always the quickest answer.
Phone 03 9364 7133 before travelling for a new placement, transfer, or visit.