Two-hour reply window
Phone or email. The dosing pharmacist confirms capacity within two business hours during dosing hours.
Same-day capacity
Same-day capacity when the prescription is ready.
If your prescriber has issued a fresh prescription and you can get to Sunshine Marketplace within dosing hours, same-day first-dose is common, not guaranteed, but common. The dosing pharmacist confirms capacity for the day on the phone within two business hours.
Same-day first dose
If your prescription is in hand and you can arrive within dosing hours, same-day first-dose is common.
SafeScript handled
The pharmacist runs SafeScript before dispensing, this is built into the same-day workflow, not an add-on.
Walk in to the side counter
No appointment system. The side counter handles dosing and clinical hand-overs in semi-private workflow.
Prescriber referral honoured
If your prescriber sent the referral email, the dosing pharmacist already has the context. You arrive ready.
No hidden waiting
If we can't accept today, the answer comes in the same call, with a referral onward if needed.
How it works
Three steps, no surprises.
- Step 1
Phone the pharmacy
Either you or your prescriber, both work. The conversation takes 5 minutes.
- Step 2
Acceptance confirmed
Within two business hours, the dosing pharmacist confirms capacity and proposes a time window for first dose.
- Step 3
You arrive at the side counter
Photo ID + Medicare + a copy of the prescription if your prescriber has not already emailed it.
SafeScript
Checked at every relevant supply
Reply window
≤ 2 business hours
Open
Mon–Sun, including evenings
Languages
Ten on the counter
Frequently asked
Common questions, answered honestly.
Can't find what you need? Phone the dosing pharmacist, that's always the quickest answer.
Next step
Phone the pharmacy, that's always the quickest answer.
Phone 03 9364 7133 before travelling for a new placement, transfer, or visit.